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Returns Policy

RETURN POLICY
Last updated June 11, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within twenty eight (28) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and Original documentation eg despatch note / invoiceand mail your return to the following address:
Ulvritone Equestrian Ltd
Attn: Returns
113 Kingsley Close    
Newbury, RG14 2EB  
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS    
The following items cannot be returned or exchanged
 
     ●     Where the description specifically states that the item is non refundable/returnable.     
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
        
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
07921 194666 
equestrian@ulvritone.co.uk 

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